FAQ - Frequently Asked Questions

  • I cannot register my order online with your service. The page keeps loading and will not update.

    If there is a delay in the order submission process, the problem most probably stems from the large size of the files that you have attached. Double-check if you have not exceeded the minimum size allowed for the attachments. If yes, you should send the files to the customer support team via email.

  • I have mentioned an incorrect deadline. Can I edit my order placement form?

    Clients are not allowed to make adjustments and edit the order registration form after they have already submitted it online. If you want to change some details, you need to contact the customer support representatives and they will help you do it. They may even submit the changes on your behalf and will help you calculate the compensation for the difference.

  • Can I ask my assigned writer to add extra pages to my paper?

    To do it, you need to place an additional order and pay for those additional pages that you need. If you have some difficulties in placing your additional order, you can contact our customer support service for assistance.

  • Can I know when the writer is assigned to work on my essay?

    You will see it in the order details. You will be able to see the writer`s ID, and it means that the writer has been assigned. Besides, you can monitor it when you take a look at the order status.

  • I would like to receive a paper draft. Can I order it from you?

    Yes, this is a separately paid option. When you purchase a draft, you will get a one-page document that will be sent to you after half the deadline.

  • How can I request my paper revision?

    Depending on the length of the paper, we have two free revision options: 48 hours from the time of paper delivery for short papers (less than 20 pages) and 30 days from the deadline expiration for long papers (20 pages and more). To send revision, you have to choose the option in the order details “Request a revision.” After that, you will need to specify what remarks should be followed and indicate the deadline for the revision process.

  • How can I change my phone number, email address, password, and other personal information details?

    You need to be logged in to your personal account and click the “Edit Profile.” After that you will be allowed to change the information that you need. Remember to click the “Save” button to make sure that the updates were saved.

  • How much time should I wait for the writer assignment?

    Our company`s administration does everything possible to assign the writer within the shortest terms possible. We are also interested in your writer starting to work on your task as soon as possible. In general, this process ranges from a few minutes to a few hours. It may also depend on the paper complexity, deadline, number of pages, and other features.

  • I want to request a revision, but the free revision option has already become unavailable.

    It is not a problem since it does not mean that you cannot request a revision at all. We have a paid revision option. In this case, you have to place a separate order and specify the order type as “Revision.”

  • How can I talk with my assigned writer if I need some clarifications?

    It is possible to message your assigned writer directly via the website communication system. You cannot call your writer but you can send text messages without any problem. In urgent cases, you can contact our live chat support and they will be able to handle your issue straightaway.

  • Where will I be able to find my completed paper?

    You will have to log in to your personal cabinet, go to the “Completed Orders” section, open the “Files” tab, and then download your paper from there. You will also receive a notification via email with the link to downloading.

  • Can you assist me with online test-taking?

    Sure, you can rely on our support with online tests, exams, and quizzes. We have this order type option, i.e. “Online test,” that is available for you when you are placing the order with us. You will only have to indicate the specific time when your test will take place and check on whether we have writers available at that specific time. You will need to upload all books and materials that your writer may need for preparation. If the online test should be taken in the real-life regime, it is necessary to provide your writer with your credentials to the website.

  • Can you do my coding assignment?

    No, we do not deal with coding, development or other IT-related tasks.

  • What are the ways of receiving notifications of my order?

    We send automatic emails that are related to the change of the order status, new messages or paper upload. Apart from email notifications, you may also receive SMS messages and phone calls.

  • How can I be certain that someone has been assigned to work on my paper?

    You can trace these details in the information about your order. When you open the order details, you can notice different order statuses. When it says “Processing,” it means that a writer has been assigned and is working on it now. When it says “Payment verification,” you have to pay for the order and then it will be confirmed. The “Sent” status means that the order is completed and you can download it from the “Files” section.

  • When will I receive my paper?

    When registering the order, you need to indicate paper urgency. It means that the paper will be delivered according to the set deadline. Please mind that the countdown begins once your order is submitted and verified.

  • Why do I encounter delays and other troubles with placing the order?

    If the website does not allow you to proceed with the order registration, pay attention to whether you have attached too many files. In case they exceed the allowed minimum size, you will need to send them via email to the customer support team. The customer care agents will in their turn forward the files to your assigned writer. Please remember to indicate the ID of your order in the subject of the email.

  • Where will my completed paper be uploaded?

    You will find the finished paper in the “Files” section after you log in to your personal account.

  • I encounter issues with the order payment process. How should I handle it?

    We do not resolve problems with payment directly. What we can advise you from our side is to try proceeding with the payment via another browser or use another credit card. In any case, you can turn to our customer support team for assistance whenever you encounter troubles.

  • Do you deliver papers earlier if the writer completes the assignment faster?

    Our company`s writers send you papers strictly to the order deadline. The urgency you specify is decisive for the total sum you pay and for the salary that is paid to writers and the editorial team for their work. That is why we cannot ask our specialists to send your writing projects earlier without any compensation for the alteration of the deadline.

  • Will my writer send a paper to me via email?

    Your assigned writer attaches completed papers to the website. As such, you can download your completed order from the system, but to get access to it, you have to be logged in. Additionally, you will be emailed a direct link to your completed assignment.

  • I have placed a new order and have chosen a supreme writing level. Should I pay additionally if I want a specific writer to work on my paper?

    When you select the supreme writing package, you are not liable for picking a specific writer on your own. You are guaranteed that one of top 30 writers will be assigned to work on your paper and you will be provided with a plagiarism report. However, if you want a specific writer, then you have to purchase the “Preferred Writer” option separately and pick a premium writing level. Our Writing Department will strive to assign the writer to your paper immediately and you will be also guaranteed a report on plagiarism.

  • Is it necessary for me to leave my phone number?

    Our company administration cannot oblige you to do that, but it is highly recommended. When you leave your contact details, you will contribute to establishing a good rapport with our company, and thus build up efficient communication. When you provide us with a phone number, we will be able to contact you at any time, especially when some urgent clarifications are required.

  • Do you guarantee privacy and confidentiality?

    Our company is definitely responsible for maintaining privacy. As such, none of the details will ever be disclosed to the third parties. You can even be sure that not only clients` but also writers` personal data is stored in confidentiality.

  • Can I request only one revision within the free revision period?

    No, you can send as many revisions as the time allows or as many as you need. The only limitation you have here is the time.

  • How can I be certain that the paper I get will be original?

    It is one of our company`s obligations and responsibilities to deliver brushed up writing that is also free from plagiarism. Before forwarding the paper to you, we scan it via our anti-plagiarism checker.

  • Who will be responsible for writing my paper?

    Our company can certainly boast a rich and versatile writers` team who have solid experience in a wide range of disciplines and topics. Therefore, when choosing a writer to work on your assignment, our company`s administration will pick the most relevant one.

  • How can I be sure that the paper I got from you is free from mistakes?

    Our agency provides some extra VIP options that allow our customers to add supplementary services to their orders. One of such services is called “Get an order proofread by an editor.” If you tick it in the order form and pay the indicated price, your paper will be forwarded to one of our editors once it is created by your writer. We deliver flawless papers in terms of grammar, sentence structures, punctuation, and spelling, as the content is carefully checked by the editorial team. As such, you can be certain that your paper will meet all requirements.

  • How can I check whether a writer is working on my writing project or not?

    It is possible to check manually in your personal cabinet when you take a look at the order details and the order status. One of features that signify that a writer is working on your paper is that his/her ID appears in the corresponding field. Besides, you are able to see the order status “Processing.” When your completed assignment is uploaded to your account, the status will change to “Sent.” Last but not least, you can receive automatic notifications of your order status via SMS if you order a respective VIP option.

  • How can I change the due date in my order registration form if I need to shorten the deadline?

    You can do it with the assistance of our customer support team. Our agents will help you implement the changes on your behalf since our clients cannot change the order details that impact the overall price. You will have to calculate the difference in the due dates and then pay compensation accordingly. Our agents will determine the charge of the compensation, place a respective order, and forward the payment link to you. Once the payment is made, the newly set deadline will be applied.

  • How should I place an order with you if I want a specific writer to continue providing a custom writing service for me? I like his/her previous works a lot and now I would like to always choose him/her.

    In such case, you have to copy his/her writer`s ID and always insert it into the “Preferred Writer” field when you are registering a new order with us. Keep in mind that this service should be paid additionally. Your order will thus cost 15% more. Please note that the indicated extra payment will go to your writer directly and ensure the highest priority of your writing project.

  • What are the responsibilities and duties of your company?

    First, we are responsible for searching the best writer to work on your assignment. Second, we provide round-the-clock customer support, so you can rely on us for help 24/7. Third, we guarantee editing, proofreading, and plagiarism check. Last but not least, we control timely delivery of papers.

  • Can you provide assignments for me that are really challenging and complicated?

    Yes, sure, it is not a problem to deal with such assignments as our writers hold PhD and Master`s degrees in a variety of subject areas.

  • Why may I face troubles paying for the custom paper?

    If you cannot pay successfully for the paper for some reason and you keep receiving some payment errors or authorization failures, use another web browser or another card. Additionally, you may need to contact your payment processing organization/bank.

  • I want to buy a paper online, but when I go through the order registration process, the placement form turns grey. What should I do?

    If you have been trying to upload some files with the registration form, but they exceed the minimum required size, you may have troubles with the registration process. Besides, the format may not be supported and it is another trouble. You should submit your assignment without any extra files and then send those to our email or upload to the “Files” section in your account. In any case, whenever you encounter these issues please contact our customer support center for help.

  • I paid for the custom order, but the system is still asking me to pay.

    Search for the payment receipt in your inbox — it will serve as a proof for us that the payment has been successful. You need to forward the receipt to us in such case. If you received no receipt, then you need to check whether at all the money has been withdrawn from your bank account. Check your profile there and see whether the money has been taken for the custom writing service. If not, it means that the financial transaction was not conducted successfully and you should try another browser/gadget/payment processing agency.

  • I would like to find out whether the assignment can be managed by your writers before placing the order. Can you help me with that?

    Sure, we are open for communication. Just share your instructions with us and our customer care agents will clarify with the Writing Department whether the task is manageable.

  • I do not want to provide my real phone number. Can I skip it?

    Of course, we cannot oblige you to share your contact details, but we strongly encourage you to do it because in urgent cases we will not have a chance to get in touch with you. It often happens that we need to clarify something or need the client to provide some updates.

  • I got a message that my order will be refunded. I wonder what this process entails.

    On our part, we guarantee that the refund process is completed within the rage of 3-5 business days. Besides, it depends on how fast your bank operates.

  • How can I get in touch with the writer?

    According to the company`s policy, you cannot communicate with the writer directly, i.e. via personal email or phone. However, we provide a chance to our customers to use the direct communication system to send text messages to their writers. In case you cannot access your account at the moment you want to send some message and need a reply from your writer urgently, you can reach our support team and they will get in touch with your expert.

  • Where will I find my completed order?

    You will be able to download the paper from your personal account from the “Files” section. If the deadline has expired but you cannot find it there, you definitely need to contact the customer support team for assistance.

  • When will I get my essay?

    All papers are sent to the system according to the deadline that was specified by you during the order registration process. You need to go to “My Orders” section and download it from there. If you have forgotten what due date you have indicated, you can check it in the order details.

  • Can my writer purchase the book/article, etc., which is needed for completing the paper?

    According to the policies of our company, clients should provide their assigned writers with all the required information, remarks, materials, and documents, especially if they are crucial for successful completion of the paper.

  • I was trying to register my paper online a few times, but I cannot proceed with that. What should I do?

    Reload the page. If refreshing the page does not help, you need to pay attention to the files you have been trying to upload together with the order registration form. Such delay may be connected with the exceeding size of the files, so just try to send them separately via email to our customer support agents.

  • My teacher has asked me to provide some pages additionally. Can I ask my assigned writer for extra pages?

    You have to place an additional order in this case and pay extra for the service. You just have to click the “Additional Order” button next to your pending order and after you pay for those pages, these orders will be linked together and your writer will be notified of the needed extra pages. If you have troubles placing an additional order on your own, you can always rely on our customer support center for help.

  • I set wrong urgency for my paper. Now I would like to shorten the deadline. Can I do that?

    You can change the deadline with the help of our customer support. You need to contact them and then pay some compensation for the earlier delivery. They will help you calculate the difference between the old and the new deadline, and you will pay for it.

  • What assignment type should I select when I cannot find the one I need on your list?

    If you cannot understand what type of order you need, you have to contact our customer support agents and they will help you with that. It is possible to contact the agents via email or live chat. They will do their best to select the order type that is most relevant to your paper requirements.

  • Do you guarantee originality of papers? I want to be sure that my paper will be plagiarism-free.

    Our service guarantees authenticity of writing since all papers are scanned via anti-plagiarism software before they are uploaded to the system. You can rest assured that the paper will be thoroughly checked and that you will not infringe any principles of academic integrity. Besides, when it comes to quality, papers are assigned to real professionals in their field. Whenever research has to be conducted, it will be done from scratch according to individual requirements. Additionally, you will get an opportunity to check your text for plagiarism by our software, i.e. PlagiarismSearch, once it is delivered to you. Please mind that such scanner as Turnitin is not used by our team since it automatically remembers the scanned files, which follows that they cannot be checked again.

  • Can I rely on confidentiality of your services?

    Our online custom writing company guarantees privacy, so none of the data you share with us will ever be disclosed to the third parties. You can be assured that none of your professors or classmates will get to know about your cooperation with us.

  • Will my order be delivered on time?

    We always grant on-time order delivery whatever the paper complexity or urgency of deadline you have. When registering the order, you just have to pick the most appropriate due date. However, keep in mind that you need to place realistic deadlines.

  • Is it possible to negotiate prices with your company?

    If you want to buy an order at a cheaper rate, you can find some special offers or discounts. In other cases, prices are fixed and cannot be negotiable. In general, there are specific criteria that impact the prices.

  • If I have some questions, clarifications or inquiries concerning my order, can I talk to my assigned writer and clarify all that?

    We do not provide an opportunity for our customers to literally talk with writers, as we do not disclose any personal contact details, such as phone numbers. Still, what you can do is use our direct communication system for sending text messages.

  • The order registration form on the web page keeps loading, but no progress. What to do if I cannot place an order online?

    As a rule, such delay may be connected with the files that you have been trying to upload. Sometimes, it depends on the number of files you have attached (if there are too many of them), sometimes it depends on the size of the files, and sometimes it may be connected with the format of files that is not supported. In such cases, it is better to send the files via email.

  • I want to find a writer who could do an online test for me. My order will last an hour, but there is no such deadline option in your order placement form. Can you help me with it?

    Sure, we have experts who can handle this task. Before placing your order, address our customer support service. They will help you clarify whether there is a writer available at the time of your test or exam, and how to place such order.

  • I would like to ask for a refund of my order but in the form of bonus credits. Is it possible and how will I use them afterwards?

    It is possible; you can just contact our customer care team or the Financial Department of our service and inform them about your decision. These bonus credits will be assigned to your bonus account once your refund request is processed and approved and you will be able to use them for full or partial payment of your future orders.

  • When am I supposed to receive my paper and how can I download it?

    When you register your paper, you are required to specify the deadline. Therefore, you are expected to get the paper according to the due date that you have indicated. The files can be downloaded from your personal profile, the “Files” section namely. You will also get an email notification of your assignment completion.

  • I do not understand what kind of assignment to select. Can you assist?

    You can send your instructions to our email and our support representatives will help you decide on the type of order to place.

  • When I cooperate with you, can I be sure that I will receive a paper of outstanding quality and that I will be guaranteed an excellent grade?

    For evident reasons, we never promise any specific grades for papers that you purchase from us. One of those reasons is that the grading process is subjective in nature, it is not done by us, and we are not aware of what person will be evaluating your academic writing project. However, what we do promise is the top quality of writing assignments. We have only highly-qualified and experienced writers who hold Master`s and PhD academic degrees and who can guarantee that you will be satisfied with your order. You can check sample writing on the company`s website to see that our specialists create the content meeting academic standards.

  • Is it possible to get my paper before the deadline?

    To receive the paper before the deadline, you will have to place a compensation order because we have a strict company`s policy that our writers deliver papers according to the deadlines set during the registration process. If you have troubles, you can contact our customer support agents for assistance.

  • Who will be writing my academic assignment?

    All assignments that we provide are handled by qualified and experienced writers. They are proficient users of English, native speakers, or former professors. As such, you can be assured that you will cooperate with the experts who have great experience.

  • Can I first check on whether your company`s writers can complete my paper before placing the order with you?

    Yes, you are welcome to contact our customer support agents via email or live chat support and leave us your details. Our customer support agents will explore your order details and will get back to you with a reply.

  • What are your company`s prices?

    The price for a specific order is determined by specific order description criteria, such as deadline, paper type, length, academic level, and others. In general, the pricing policy is fixed since it depends on these factors. You can find out the price of your writing project by accessing the “Prices” page or addressing our customer support experts.

  • How will I receive my order?

    Assignments you order from us are sent to you via email and also uploaded to the system. You can download the files from your personal account. The files are available for downloading at any time.

  • I have written a part of my assignment already. Can you finish it for me?

    You can place such kind of assignment, too. Apart from instructions, you need to send the part of the paper that you have completed on your own.

  • What are your working hours?

    We are available 24/7, so we are ready to assist you at any time.

  • Do your writers complete urgent papers?

    Our experts have a vast experience in working with the tasks that are needed urgently. You should first contact the customer support team and they will provide you with all the needed information. We can guarantee that your paper will be delivered on time.

  • I would like to choose a specific writer from my previous papers.

    If you want to select a certain writer, you need to know his/her ID and indicate it in the corresponding field in the order registration form. This service is paid 15% additionally.

  • I require some corrections in my paper, so can I ask my writer to revise it?

    You can send a revision request for free within 48 hours after the deadline expiration. Keep in mind that you are not allowed to change the original instructions. If you are introducing some new instructions, then you should order a paid revision.

  • Is there a way to check my paper for plagiarism with your service?

    Plagiarism check is one of VIP services that you can order from us. If you have once ordered a respective VIP service, you are then given a chance to get your papers checked by our anti-plagiarism checker. This free plagiarism check option is available for one year.

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